I had a nail in my tire, they took of it were very professional.
Reviews
recently brought in a flat tire hoping it could be repaired instead of replaced. There's a reasoni've been doing business with these guys for years. I can always count on them for prompt, fair service. I never feel like they're trying to upsell me. they told me to come on over, and less than an hour later I was on my way with a repaired tire. BTW this business is locally owned and operated, now when it's third generation!
I brought my Subaru in for an alignment due to their great reviews. The alignment seems good although $200 seemed high, BUT I was told my front brakes were "toast" or "smoked"... one of those terms. I was quoted $585 for front pads and rotors. I declined because brakes are something I would do myself. I went ahead and ordered a higher end Raybestos front brake kit (pads rotors and clips) from Rock Auto for $140 shipped to my door. When I removed the tire and saw the brake pads I was shocked!! They were far from "toast" they were MAYBE at 50% life left and that's being generous. I expected "toast"!!! I would absolutely never return to this repair shop. My AAA discount of $25 was also conveniently offset by a $35 "shop supplies" fee. Not sure what they used during an alignment but maybe I have gold weights on my $63 tire rotation and balance. Another service they told me I definitely needed even though I told them I was getting two new tires at Costco in a week. I went from a happy customer to feeling robbed!! I'll take a rude counter person with honest service over a smile and attempted robbery.
First off, Thank you for your review, we strive for excellent customer service and we always are looking to improve service and can only do so with feedback from our customers. I can appreciate your critiquing your invoice because you were upset, Maybe the situation with your brakes was not explained thoroughly or properly as we are training our newest member of our team. The technician reported that your front brake rotors were worn and had hot spots in them and that your brake pads although had some life in them showed signs of cracking, this is why front brakes and rotors was recommended. As for the cost of the service we only use quality parts that are backed with a 2 year 24,000 mile nationwide warranty and unfortunately with the rising costs of goods things are becoming more and more expensive these days, and of course as with anything DIY is always less expensive then having a qualified technician do the job. As for the recommendation on the tire rotation and balancing this was because your alignment being out caused your tires to wear unevenly which was the cause of your severe pull to the right. If we just did the alignment and did not rotate and balance the tires at that time your vehicle would have still pulled and you would not have been satisfied, again we strive for excellent customer satisfaction and would like to assist you anyway possible to try and make you satisfied. I apologize again for the miscommunication with your brakes which seems to have led to the unsatisfied comments that you have made. Please feel free to reach out to us if we can be of any assistance for your vehicles needs.
I brought my Subaru in for an alignment due to their great reviews. The alignment seems good although $200 seemed high, BUT I was told my front brakes were "toast" or "smoked"... one of those terms. I was quoted $585 for front pads and rotors. I declined because brakes are something I would do myself. I went ahead and ordered a higher end Raybestos front brake kit (pads rotors and clips) from Rock Auto for $140 shipped to my door. When I removed the tire and saw the brake pads I was shocked!! They were far from "toast" they were MAYBE at 50% life left and that's being generous. I expected "toast"!!! I would absolutely never return to this repair shop. My AAA discount of $25 was also conveniently offset by a $35 "shop supplies" fee. Not sure what they used during an alignment but maybe I have gold weights on my $63 tire rotation and balance. Another service they told me I definitely needed even though I told them I was getting two new tires at Costco in a week. I went from a happy customer to feeling robbed!! I'll take a rude counter person with honest service over a smile and attempted robbery. TPMS sensor at costco $40 installed and programmed. This place quoted $266...only 565% more!!!!!
First off, Thank you for your review, we strive for excellent customer service and we always are looking to improve service and can only do so with feedback from our customers. I can appreciate your critiquing your invoice because you were upset, Maybe the situation with your brakes was not explained thoroughly or properly as we are training our newest member of our team. The technician reported that your front brake rotors were worn and had hot spots in them and that your brake pads although had some life in them showed signs of cracking, this is why front brakes and rotors was recommended. As for the cost of the service we only use quality parts that are backed with a 2 year 24,000 mile nationwide warranty and unfortunately with the rising costs of goods things are becoming more and more expensive these days, and of course as with anything DIY is always less expensive then having a qualified technician do the job. As for the recommendation on the tire rotation and balancing this was because your alignment being out caused your tires to wear unevenly which was the cause of your severe pull to the right. If we just did the alignment and did not rotate and balance the tires at that time your vehicle would have still pulled and you would not have been satisfied, again we strive for excellent customer satisfaction and would like to assist you anyway possible to try and make you satisfied. I apologize again for the miscommunication with your brakes which seems to have led to the unsatisfied comments that you have made. Please feel free to reach out to us if we can be of any assistance for your vehicles needs.
thank you for the wonderful review Monika! We are thrilled you had a great experience with us.
thank you for the review Roley! It is our pleasure to help keep your vehicle safely on the road.
Great experience. Honest & efficient service. My car was repaired quickly @ a fair price. The staff was friendly, professional & communicated along the way. Highly recommend.
Always does a great job and always extremely friendly and helpful! Whole family goes here ever since their Dad owned and ran it!
thank you for the review Ricky! From the front door to the shop floor we pride ourselves on exceptional customer service and we look forward to being of service in the future!
Military brake and alignment are second to none. their experience, professionalism, courteousness, and kindness is Which makes that business stand out above all the rest. I will not take my vehicles anywhere else, but military brake and alignment.
A great family business. Justin and his son London were very kind, efficient, friendly and helpful. Steven was a complete gentlemen. Thank you and continue the quality service.
Great place to go for any and all mechanical services. did my oil change there, cars never been smoother. thanks guys!
Fast and excellent service! Justin and his crew are top notch professionals.
These guys got it right the first time. Excellent mechanics. Honest too.
They are the nicest people. I have been a customer for many years and they are fair and honest . Highly recommend them.
My company recently relocated me to West Palm Beach, FL. It’s hard finding a mechanic you can trust. Being a former small business owner I know family owned small businesses in most cases always do their best to serve the people of their community. Yesterday I was in a time crunch and Bruce and his son Justin worked with me. I was in and out of their shop right away and my truck was taken care of properly. They quoted the price on the beginning and didn’t deviate from the original quote. They left me store my paddleboards outside the shop in a safe area while they were servicing my truck. That saved me an extra trip and time. After my truck was done Bruce and I had a conversation outside about being positive male role models in the community. One of the many ways we can do that is conduct good business practices between each other on a daily consistent basis. Bruce is involved with other great men that own small businesses in West Palm Beach that believe in serving their communities with integrity and authenticity. This is why in my opinion I believe and always have believed that small family owned businesses are the true backbone on our great country and it’s men like Bruce and his family that cocreate a positive impact in the community they serve. We need more men like Bruce, Justin and his team in this world. For your complete car care needs check them out. - Nate Schwartz
Military Brake & Alignment is my go-to place. I've been here multiple times the last few months for maintenance and every visit is well done and my car runs well. Thank you for all you all do!
Thank you for the review Sarah! We’re proud to keep your Cadillac on the road and running well for you!
Absolutely technically professional team of vehicle mechanics. My experience was friendly, customer focused with sole aim of resolving my issue. I say this without hesitation, the owner is a honest, trustworthy and a sincere customer oriented businessman.
Justin and team did a great job, on time and as quoted. Will use again!
Got me in and fixed in no time
Very fast service, communicate pricing up front and easy to work with, definitely will be returning for any future car needs!
Went in to get my truck front end looked at and left with my front end fixed.Justin and his staff were very professional. Glad to see keeping business in the family. Thanks
Professional and polite. Family run business which I absolutely love, hard to come across these days. Very reasonable pricing and great communication across the board. Would give more stars if I could!
Thank you for the glowing review Jonathan! It was our pleasure to assist you with your automotive needs!
Shop was very busy when arrived for appointment and service was delayed. This is a 3 generation family owned shop, with a great reputation and professional mechanics. Great warranty and worth the wait.
Justin was great on the phone. Explained what I wanted done on our 2014 CX-5. We got the car to him for the appointment, had a quick call to discuss what was needed including new pads and rotors, as well as a flush and some other work. Total bill was very reasonable. Will be bringing all my vehicles to them for standard service going forward.
Professional business, I needed to get a pre purchase inspection and they got me in asap. They also provided a ride for me back and forth to the shop. There was one issue found with my car and it was fixed quickly, overall great experience. 👍🏾
Can't praise these guys enough. Sometimes, as a woman who needs help with her car, you're not sure who you can trust. I can tell you, from experience, you can definitely trust Justin. He lets you know if something needs to be done and he also lets you know when it's not necessary. He's honest and reliable. I am happy that I found them and recommend them to everyone who needs a good, trustworthy mechanic. ********
All Good
Came over with a part to fix some stuck on brake lights and Justin fixed it in 60 seconds in the parking lot. Great initial experience and customer service, I'll be back!
Very Knowledgeable and have well updated diagnostic equipment. Extremely helpful in making decisions on the proper care for vehicle and preform excellent work!
Very friendly and does exceptional work.
Everything was fixed in a reasonable amount of time and cost. Staff was friendly and helpful.
Thank you for the wonderful review Stephanie! It was a pleasure being able to help you with your automotive needs and to get you back on the road safely.
Professional shop, excellent service and knowledgeable staff. This is a 3 generation family business and they focus making sure they understand the customers needs. I highly recommend this company for domestic and foreign vehicles.
Thank you Antionette! Building good rapport with our customers means a lot to us here at Military Brake and Alignment. We appreciate you trusting us with your vehicle!
We have been servicing our BMW autos there for several years. Justin and his dad run a very professional service business.
An incredible company to work with. Trust worthy and great people to work with. Reliable and amazing customer service.
My experience was excellent! I felt satisfied that I had paid a fair price for brakes, rotors, brake fluid flush and an oil change. Justin and the team have made me a fan for life.
Being new to the area, I was nervous about finding a shop for my Jeep. After calling several places that didn't even pick up, they answered immediately. I came in with a check engine light (cylinder misfire), and they diagnosed and replaced my spark plugs the same day. Huge shoutout to Justin for walking me through the diagnostics and looking at some extra things for me—it’s rare to find a mechanic who takes the time to educate the customer on potential future issues. The free shuttle service was the icing on the cake. My car was done within a day, and the shuttle made my workday totally seamless. Highly recommended!
It was a pleasure to help you Brandon, we look forward to being of use in the future!
Great service, honest prices.
Justin helped fix my brake light today, great service. 10/10 recommend. Will definitely be back!
Justin was great. He told me what they were going to do, and they did a great job.
I love working with these guys. They are always honest, fast, and reliable. I would highly recommend them to anyone needing automotive repairs.
My family and I have been taking our vehicles to Justin and Bruce for years. We know that in an emergency, they are always available. We appreciate the care and highly recommend Military Brake & Alignment.
Military Brake & Alignment is hands down the best for complete car care. They are honest, reliable, quick, and affordablequalities that are hard to find all in one place. I truly cant say enough good things about this shop. From start to finish, the service was excellent, and I felt confident my vehicle was in great hands. Highly recommend to anyone looking for trustworthy and quality auto care.